My Process

I work with complex situations where the problem isn’t immediately clear, the information is incomplete, and the stakes are real. These situations often arrive framed as disconnected tasks or surface-level requests, but the underlying challenge is usually structural. The work begins by clarifying what’s actually happening and what outcomes matter most.

First, I examine the situation from multiple angles. This includes user behavior, stakeholder perspectives, existing data, documentation, workflows, and informal knowledge held within the system. These systems may be technical, organizational, or human, and they often involve behavior, incentives, and dynamics that aren’t captured in data alone. The goal is not to collect everything, but to identify meaningful signals and separate them from noise.

Once the situation is clear, focus shifts to determining the appropriate form of response. Not every problem requires the same kind of solution. In some cases, it’s communication. In others, it’s research synthesis, process redesign, a technical prototype, or a system for capturing and interpreting information over time. The emphasis is always on selecting the form that best supports durable outcomes.

From there, execution may be direct or distributed. Sometimes the work involves building, documenting, or testing. Other times, it means designing a clear path for others to carry forward. When work is handed off, clarity and context are prioritized so decisions remain aligned beyond my involvement. When staying embedded, iteration and adaptation remain central as conditions change.

Throughout the process, attention stays on feedback and proof. Outcomes matter, whether they appear as improved usability, stronger stakeholder alignment, better adherence, clearer decision-making, or evidence that supports sustainability and funding. Each project contributes to a deeper understanding of how technical, organizational, and human systems interact under real constraints.

Across industries and roles, the approach remains the same: understand the situation, identify what matters, choose the right form, and move the system closer to its intended outcomes.