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This body of work focuses on applied research in real-world contexts, combining qualitative insight with performance and usage data to better understand user behavior, constraints, and decision-making. Projects emphasize surfacing barriers, clarifying trade-offs, and generating evidence that can inform practical interventions and policy decisions.
This body of work focuses on applied research in real-world contexts, combining qualitative insight with performance and usage data to better understand user behavior, constraints, and decision-making. Projects emphasize surfacing barriers, clarifying trade-offs, and generating evidence that can inform practical interventions and policy decisions.
— YourPeer: User-Centered Research for Vulnerable Youth —
— YourPeer: User-Centered Research for Vulnerable Youth —
Digital Ad Performance: Connecting Youth to Vital Resources
Digital Ad Performance: Connecting Youth to Vital Resources
User-centered research examining how vulnerable youth interact with digital outreach efforts designed to connect them to essential services. The project analyzed engagement patterns, message framing, and access barriers to identify which approaches most effectively reached users and supported connection to critical resources.
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YourPeer MVP (v1) User Testing Results FULL.pdfYourPeer MVP User Testing: Comprehensive UX Research with Vulnerable Youth
YourPeer MVP User Testing: Comprehensive UX Research with Vulnerable Youth
Comprehensive user testing conducted to evaluate the usability and effectiveness of an early-stage digital product serving vulnerable youth. The research examined user behavior, task completion, and points of friction to identify design gaps, clarify user needs, and inform iterative improvements to the MVP experience.
Feedback Beta Study Summarized Synthesis Notes.pdfYourPeer Feedback Feature: User Testing Research & Synthesis
YourPeer Feedback Feature: User Testing Research & Synthesis
User testing and synthesis conducted to evaluate a feedback feature developed in collaboration with SCO and the Ali Forney Center. The work focused on understanding how users experienced the feature in practice, identifying barriers to use, and consolidating qualitative findings into clear insights that could inform refinement and improve responsiveness to user needs.
— Midtown Radio & Records Website Optimization —
— Midtown Radio & Records Website Optimization —
MRR Analytics Presentation_red.pdfUX Research Analysis: Keystroke-Level Modeling for E-commerce Optimization
UX Research Analysis: Keystroke-Level Modeling for E-commerce Optimization
Applied UX research using keystroke-level modeling to examine user interaction patterns within an e-commerce environment. The analysis focused on identifying points of friction in task completion and clarifying how interface adjustments could reduce effort, improve efficiency, and support smoother user workflows.
— Policy Research & Impact Assessment —
— Policy Research & Impact Assessment —
CBDTPPH_8-29-2022w_cover and CC.movMTA/FHWA Policy Testimony: Congestion Pricing Impact Analysis
MTA/FHWA Policy Testimony: Congestion Pricing Impact Analysis
Policy research and impact analysis conducted in support of formal testimony on congestion pricing. The work examined available data, stakeholder concerns, and projected effects to clarify potential outcomes, trade-offs, and implications for public policy decision-making.
I Was Wrong About NYC Congestion Pricing—But Was I Right About Anything?
I Was Wrong About NYC Congestion Pricing—But Was I Right About Anything?
A reflective follow-up analysis revisiting the original congestion pricing position in light of new evidence and outcomes. The essay examined how assumptions, data interpretation, and real-world impacts evolved over time, highlighting the importance of reassessment and evidence-informed judgment in policy work.
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